Helpdesk / Access Manager- Senior / Mid (Top Secret with agreement to obtain CI Poly)

Review entitlements currently shared with the Army Intelligence Community on a regular basis

Search and discover entitlements that could positively impact authorized Army missions; create and maintain a list of these entitlements

Ensure organizations and missions are properly aligned in entitlement management systems

Monitor Help Desk Group Mailbox across multiple networks and respond within 2 hours during INSCOM core hours

Manage and update Help Desk websites on SIPR and JWICS; update website regularly as information changes

4 years demonstrated advanced experience with the M3, such as profile management or validating access to system Communities of Interest

Serves as an enterprise access manager and validator for Army intelligence users requiring access to IC PKI-enabled databases (e.g., Army M3, AIDP), communities of interest (COIs), and entitlement/mission managers on mission networks such as the Joint Entitlement Management System (JEMS) and GATEKEEPER.

Validates access requests based on the user's justification and security clearance level.

Conducts PKI Trusted Agent activities, verifies security clearance information, and supports complex security classification procedures involving coalition/foreign partner support, foreign disclosure, intelligence dissemination, and cross-domain operations.

Manage and validate access to IC PKI-enabled databases; monitor SIPRNET and JWICS database account requests at least three times a day within INSCOM core hours

Provide Tier 2 database support, including log-in errors, application troubleshooting, user search and profile support, and database account metrics management

Manage Intelligence Community of Interest (COI) access for database users; monitor COI sites and approve authorized account requests