Customer Success Manager II - Industrial Markets

5+ years of experience in Customer Success, Account Management, or Sales.

Proven track record of managing complex, multi-site B2B accounts with account-based motion growth, preferably within the Industrial, Manufacturing, or Logistics sectors.

Proven Revenue Ownership:

Strong commercial negotiator anchored in driving value and win:win outcomes with customers.

You are comfortable owning a revenue number, navigating complex contract negotiations, and connecting product metrics to a customer’s bottom line.

You have an entrepreneurial spirit, and aim to deeply understand the market and customers in your command enabling more effective account strategies and leading customers to achieve their goals with Relay.

First and foremost our

culture

hinges on

you being

LIT

up in an environment that fosters

Customer Success Managers (Industrial)

are a critical revenue-owner and strategic partner within our rapidly evolving Industrial sector.

This role serves as a customer strategist tasked with managing a growing portfolio of Mid-Market and Enterprise Multi-Site accounts.

Reporting directly to the Director of Industrial Customer Success, you will focus on value realization, account-based expansion, driving site level success that unlocks growth within an Enterprise.

This team goes beyond maintaining current states; they drive significant value from existing sites, map complex customer organizations to 'farm' accounts, and develop multi-threaded relationships from frontline teams to corporate offices, and identify expansion opportunities that fuel our growth targets.

You will own the post-onboarding journey, ensuring every industrial customer utilizes Relay in driving operational leverage in their businesses.