Strategy and Operations Principal, Partner Operations

Foster a culture deeply committed to providing a world class customer service experience

Strong analytical thinker who uses data to guide strategy, not just report outcomes.

Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable

Salary Range: $145,000 - $170,000 per year

We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides

everyone

with accessible, efficient, and affordable ways of getting around.

Own and manage the end-to-end operating strategy of Via’s service on behalf of our partner.

Develop and continuously refine operating plans, staffing models, and scheduling strategies for a 24/7 operation.

Partner cross-functionally within Via to lead initiatives that improve efficiency, reliability, and customer experience.

face of the operation, building trusted relationships with drivers, customers, community stakeholders, and local partners.

Drive continuous improvement by defining KPIs, analyzing performance trends, and translating insights into action on a weekly and monthly basis.

Prepare and present reports that communicate performance, risks, and opportunities to internal and external stakeholders.