Customer Support Representative-Contact Center- Day Shift

Experience in customer service or related field.

Our benefit offerings include:

Medical, dental, and vision options: Available on the 1

Floating Holidays: Up to 2 floating holidays per year

DH Pace Company, Inc.

without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc.

Schedule and create accurate and complete service tickets for residential and commercial customers.

Promote all products and services, quoting accurate pricing when appropriate.

Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.

Conduct outbound calls for customer follow-ups as needed.

Coordinate with Dispatch teams to prioritize and fulfill customer requests.

Update and maintain accurate records of customer interactions in the ERP system.