Operations & Program Manager, Implementation

6+ years of experience in operations, implementation, customer onboarding, customer success, or a related field.

Strong understanding of the customer onboarding and activation lifecycle, with experience improving operational workflows that support these stages.

Experience owning or administering systems – such as Salesforce, Gong, Gainsight, etc.

– that support onboarding, project delivery, or implementation workflows (e.g., project management or onboarding platforms).

Proven ability to build scalable operational processes, identify inefficiencies, and drive improvements across cross-functional environments.

Experience partnering with cross-functional teams such as Customer Success, Support, Product, Sales, and Operations.

We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health and wellbeing

👶 Maternity and parental leave top-up programs

🩺 Competitive health benefits

🏝 Generous PTO policy

Growth and future