encora10
Senior SRE Engineer
At a Glance
- Location
- United States
- Experience
- 2–5 years
- Posted
- 2026-07-21T16:18:13-04:00
Key Requirements
Required Skills
Certifications
- ITIL
Domain Knowledge
- Engineering
Requirements
2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).
Proficiency with observability tools (OpenTelemetry, Splunk Cloud/Observatility Cloud, AppDynamics, Grafana, Datadog.
Familiarity with Synthetic Testing (Splunk Synthetics, Selenium, etc)
Familiarity with AWS and/or Kubernetes architecture.
Strong ability to analyze logs and code to resolve Tier 2 issues.
Experience in application-focused support engineering or SRE roles.
Responsibilities
As an Application Support Engineer, you will:
Be part of a global production operations team responsible supporting external facing web applications.
Manage incidents, perform root cause analysis, and implement preventative solutions.
Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.
Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis.
Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.