Ontario Reign - Account Executive, Ticket Sales & Service

Familiarity with basic tenets of sales and customer service, sports industry specific a plus

We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

The is Account Executive-Ticket Sales & Service is responsible for customer service, retention and cross selling to/for current Ontario Reign Season Ticket Members and prospective new fans.

This individual will develop relationships with Season Ticket Members in order to gain revenue by renewing season tickets, selling new season tickets and cross selling group and mini plan tickets to Inland Empire businesses and families for the Ontario Reign Hockey Club of the American Hockey League (AHL).

Manage the day-to-day tasks of season ticket accounts by renewing and increasing portfolios by providing a service level of the highest standard.  Create and maintain high levels of service excellence, both in individual interactions with Reign fans and in joint efforts with fellow Reign Account Executives.  Proactively work to increase customer loyalty and renewal percentages to generate additional revenue for the Club.

Conduct a high volume of daily service calls.  Make a minimum number of touch points per Season Ticket account per year, depending upon the profile of each account including arena seat visits.  Generate new revenue referrals through up-selling, cross-selling, and uncovering account referrals.  Proactively prospect to generate new business relationships.

Provide prompt, thorough, and courteous responses to all inbound customer communication – phone calls, emails, mail, etc.  Respond to all Season Ticket Member needs such as customer service issues, ticket exchange and add-on requests, financial billing, and other ticketing and team-related questions.

Utilize CRM system to track and report progress of relationships with all Season Ticket Members, as well as to ensure client profiles are always up-to-date.  Create, manage, and analyze all data from ticket sales surveys to improve department efficiency, retention rates, and customer satisfaction and loyalty.