Senior Client Success Specialist

5–7 years of relevant experience in Enterprise account management, post-sales Client Success, or health technology deployment.

Bachelor’s degree in Business Administration, Communications, Marketing, Engineering, Project Management, or a healthcare-related field.

Strong expertise in MYLE (major asset) or a comparable EMR system, with a solid understanding of clinical workflows (consultations, prescribing, billing).

Knowledge of the Quebec healthcare ecosystem (RAMQ, DSQ, CRDS, MSSS, GMF, GMF-U).

Data-driven mindset with experience using BI tools (Tableau, PowerBI) or integrated reporting tools to translate adoption metrics into actionable account plans.

Proven ability to influence multidisciplinary teams without direct authority and lead change management initiatives (Prosci certification is an asset).

Joining MEDFAR means playing a key role in the digital transformation of the healthcare system across Canada.

We offer:

Remote work and flexibility

RRSP contribution

Comprehensive health insurance from day one

Paid time off: 3 weeks + 1 additional week between Christmas and New Year

We are looking for a strategic and data-driven Senior Client Success Specialist to support our large enterprise accounts following the deployment of MYLE.

Your mission begins where implementation ends. You are the guardian of the operational health of our strategic clients (GMF-U, large medical groups, major healthcare institutions). Leveraging your clinical and technical expertise, you proactively anticipate disengagement risks, optimize adoption, and ensure that MYLE remains at the core of care delivery.

As a strategic partner, you ensure that our clients’ technology investment translates into meaningful, seamless, and sustainable adoption across their entire organization.

Main Responsibilities

Strategic Leadership and Enterprise Account Management

Manage a portfolio of strategic accounts by building long-term trusted relationships with executives and key decision-makers.

MEDFAR Clinical Solutions was founded in 2010 by two aeronautical engineers who realized that the healthcare system was not exploiting the full potential of technology. Supported by a large community of medical experts and focused on clinical success and patient safety, MEDFAR was the first company to certify a cloud-based Electronic Medical Record in Canada: MYLE (Make Your Life Easy).

Committed to promoting excellence and effectiveness in healthcare worldwide, MEDFAR differentiates itself by offering a unique healthcare management solution for clinics, which replaces inefficient processes with a faster and safer technological alternative.