Customer Success Consultant

5+ years of experience in a Sales or Customer Success role.

Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).

Requirement to travel between 20-30% by both air and car

At Cengage, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees.

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The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.

Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.

Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.

Develop and implement tailored success plans that align with customer goals and increase product usage.

Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.

Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.

Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.