Concierge

Ability to adapt to constantly changing situations and personalities of guests, ensuring quality service to all guests.

Opera, Alice and HOTSOS

Review arrivals noting special requests, blocking rooms as needed.

Respond to guest queries and issues, resolving their problems in a professional and friendly manner.

Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.

Personally develop relations with well-established services: bonded baby-sitters, florists, beauty and barber shops, in room spa services, etc.

Make reservations for guests in all facets of the hospitality industry: restaurants, airlines, car rentals, entertainment, movies, shows/plays, etc.

Maintain follow-up log for communication between Concierges.