Member Support Coordinator

Exceptional Customer Service

Provides high quality service and support to callers, ensuring their needs are met efficiently and effectively from start to finish.

Initiates and responds to communication with internal clinical and non-clinical colleagues when necessary to influence positive member outcomes.

1 year of customer service or administrative support experience

As a Member Support Coordinator, you will be the first point of contact for patients and providers needing assistance.  Your primary responsibility will be handling incoming calls, addressing general inquiries, resolving concerns, and connecting callers to subject matter experts for more detailed needs or actions.  Using your knowledge of our services and leveraging various systems, you will achieve first call resolutions in interactions varying in complexity.

Handle inbound calls in a high-volume environment supporting SLA objectives

Field clinical referrals, consent forms, or general inquiries routed to our Member Support Inbox and/or SharePoint

Collaborate across departments for seamless care and service delivery