Senior Manager, Technical Support Engineering

Demonstrates an #OWNIT mindset and passion for solving customers' most complex technical challenges.

Leads with an AI-first mindset and embraces emerging technologies to improve operations and customer outcomes.

Extensive experience managing Tier 2 and Tier 3 Technical Support or Support Engineering organizations.

Strong technical foundation across enterprise software, cloud applications, databases, APIs, integrations, networking, and connected hardware.

Experience leading teams responsible for complex software and hardware troubleshooting in a SaaS, cloud, IoT, or enterprise technology environment.

7+ years leading technical support engineering or advanced technical support organizations.

Competitive salary and 401(k) with employer match

Paid time off

Robust parental leave policy

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Director, Global Support

Direct Reports: 12-15, including 1 Senior Team Lead

Manager of Technical Support Engineering, you will lead two highly technical Tier 2 and Tier 3 support engineering organizations responsible for resolving our most complex customer issues across Axon's ecosystem.

Your teams provide advanced troubleshooting and engineering support for two of Axon's Records product lines, specializing in software, databases, APIs, integrations, and cloud services.

You will also lead the Tier 3 Hardware Engineering Support team responsible for the deepest technical troubleshooting across Axon's connected ecosystem—including body-worn cameras, TASER devices, Fleet, Interview Room, and Evidence.com.

Beyond case resolution, your organization plays a critical role in shaping the future of technical support by building innovative AI-powered tools, dashboards, and proactive monitoring capabilities that identify issues before customers experience them.