Team Lead, Client Services

Post-secondary Office Administration certificate or customer service program, with 2+ years in a leadership or supervisory role, preferably in healthcare

Experience in meeting daily deliverables and KPIs

Proficient in Microsoft Office applications (Word, Excel) and ability to adapt to new software systems

Strong client service and problem-solving skills

#peel_Coord

This position is a current vacancy

Spectrum Health Care

is thrilled to be named one of

Canada’s Best Managed Companies.

This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click

here

Lead and support Client Service Coordinators in daily operations, including use of Electronic Health Record systems and reporting processes

Manage staffing assignments to ensure quality care delivery and effective overtime management

Oversee customer service, including complaint resolution and review of overnight call center reports

Schedule and match nursing and home support employees to clients, focusing on patient-centered care and service continuity

Liaise with funders regarding client care and collect/enter relevant information into databases

Monitor staff compliance with attendance, break times, and lunch schedules

Your happiness and well-being are top priorities at Spectrum!  We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more!

We are hiring

Full Time Team Lead, Client Services

to work at our

Mississauga

office