Enablement Lead, Customer and Partner Support

1-3+ years in Enablement, Training, Instructional Design, Knowledge Management, or Customer Support Operations (or equivalent experience).

Demonstrated ability to design training materials (presentations, facilitator guides, e-learning, videos, assessments).

Design, maintain, and scale training programs across onboarding, upskilling, cross-training, and new product/process launches.

Partner with operations, quality, and product to identify skill gaps and deliver targeted enablement initiatives.

Develop customer- and partner-facing knowledge resources, ensuring content is accurate, accessible, and aligned with brand and compliance requirements.

Implement content lifecycle management practices to ensure knowledge remains current, searchable, and actionable.

Communications & Change Management

Lead internal communications for support teams, including process updates, product launches, policy changes, and leadership announcements.