Genesys Engineer

5+ years of experience supporting and implementing Contact Center technologies.

Hands-on experience with Genesys Cloud, including: Interaction Flow Design, Intelligent and Predictive Routing, Outbound Contact Management, System Configuration and Administration, Omnichannel contact center environments (voice, chat, messaging, email, etc.)

Genesys Cloud certifications (such as Certified Genesys Engineer) are highly valued.

Strong experience with solution configuration, implementation, testing, troubleshooting, and production support.

Excellent analytical, troubleshooting, and problem-solving skills with a customer-focused mindset.

Experience integrating Genesys Cloud with API driven CRM platforms (Salesforce, Microsoft Dynamics, etc.).

Competitive salary and stock option plan

100% paid coverage of medical, dental and vision insurance

Flexible PTO

Opportunities for professional growth and development

Paid parental leave

Health & wellness initiatives

We are seeking a Genesys Engineer to support the configuration, administration, enhancement, and ongoing maintenance of our Genesys Cloud platform.

In this role, you will help build and optimize omnichannel contact center solutions, partner with business and technology teams on new initiatives, and support the day-to-day operation of our customer service environment.

The ideal candidate has hands-on experience with Genesys Cloud, contact center technologies, and a strong understanding of customer service operations.

Design, implement, configure, test, and support contact center solutions on the Genesys Cloud platform.

Lead and execute projects that are critical to the growth and evolution of our contact center environment.

Partner with Operations, Business, and Technology teams to gather requirements, communicate project status, and drive successful outcomes.