Technical Support Engineer III

Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems.

Excellent customer service and interpersonal skills coupled with the ability to influence individual contributors and leaders across the company.

Technical Support Engineer

to provide world-class hardware and software support experience to our customers.

within the umbrella of the Global Technical Support organization.

You will be responsible for resolving complex customer problems and improving support across all teams.

Your work will be collaborative in nature, working together with other support engineers in multiple support locations to serve our customers and troubleshoot complex issues.

You understand the day-to-day aspects of customer support including managing tickets, building knowledge base articles, and providing product feedback to Engineering and PM teams.