Associate Customer Success Manager - Bilingual

Nice to have:

Experience using tools such as Salesforce, Intercom, Totango, Pendo is a plus

As a nice plus, truly appreciate cars and/or are familiar with the automotive industry

In the United States the range is typically an hourly pay of $25 to $30 per hour + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.

Why Shopmonkey?

Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (

💪🏼 Health & Wellness

Short term and long term disability

Employee assistance program

Reimbursement for a personal health and wellness membership

Generous parental leave

Learn all about the Shopmonkey product suite, our customer's journey, and automotive industry

Empathize with customers, understand their needs and challenges from their POV, recommend and take action on areas where we can help

Identify areas of the software that our customers are engaging in, drive deeper adoption, up-sell and cross-sell additional products and services

Ensure customers are engaged and proactively engage in churn mitigation efforts

Monitor and evaluate the the health of our customer base, ensuring customers renew their subscription on an ongoing basis

Work cross-functionally with Sales, Support, Product and Implementation teams to ensure clean handoffs and exceptional customer experience.

The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.

Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.

In 2021 Shopmonkey

raised