Customer Service Specialist: Las Vegas

3+ years of experience in customer facing roles (e.g.

restaurant, hospitality, and/or service vendor).

At least 1-year of restaurant experience (can be FOH or BOH).

Practical experience with helpdesk software and cloud-based telephony systems like Twilio.

Superb written and verbal customer handling skills.

Outside-the-box thinker.

Company-provided equipment (computer; monitor; tools)

Competitive base salary in line with the Chicago market. The starting annual wage for this role is in excess of $55,000. Benefits package (separate from base salary) totals ~$10K, including up to $800 monthly for health, dental, vision, disability, and life insurance plans.

Flex spending account for family and child care.

Employee assistance programs.

401(k) plan with up to 3% matching.

Unlimited PTO, following an introductory 90-day work period, with generous paid parental and sick leave policy.

As an 86 Repairs Customer Service Specialist (CSS), you will join the ranks of committed customer service professionals with food service backgrounds who exemplify customer centricity.

This group of ambitious professionals understands the value of commitment and follow-through, showing up each day to ensure 86 customers are supported whenever a service need arises.

Promptly respond to customer requests by phone, text message, email, chat, slack, and portal.

Communicate with customers and vendors to identify the root cause of an issue.

Troubleshoot equipment repairs with customers in real time.

Coordinate service visits and repairs to ensure optimal customer uptime.

86 Repairs is transforming a huge, overlooked problem in restaurants: getting things fixed. While other parts of the industry have evolved thanks to technology (think: online ordering, point-of-sale), repairs and maintenance (R&M) has kept the status quo…

Until we came along.

86 launched an R&M management platform built for the restaurant industry in 2019. Our tech-enabled solution includes on-demand repair management and preventative maintenance. With 86 Repairs, restaurants can access data-driven insights and 24/7 support to control their facilities, reduce their R&M costs, and spend less of their team's time on equipment repairs.