enova
Customer Service Supervisor (Hybrid)
At a Glance
- Location
- South Jordan, Utah, United States
- Work Regime
- hybrid
- Compensation
- salary ranges: Supervisor II: $51,000 to $57,000 Supervisor III: $60,000 to $7
- Posted
- 2026-04-01T17:28:33-04:00
Key Requirements
Domain Knowledge
- Finance
Benefits & Perks
Health, dental, and vision insurance including mental health benefits 401(k)
Requirements
Experience within the financial industry and/or loan operations
Compensation & Benefits
This position includes various levels within our career ladder. The actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the ranges shown.
Budgeted annual salary ranges:
Supervisor II: $51,000 to $57,000
Supervisor III: $60,000 to $71,600
Additional compensation for this role may include a bonus. All full-time employees are eligible to participate in Company benefits, described in more detail
here
Responsibilities
As a Customer Service Supervisor, your primary responsibility is to oversee the day to day functions of a team of call center representatives.
You will teach, train, and mentor representatives in a fast-paced environment to ensure success and a quality customer experience.
This role will report to the Department Manager.
Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience
Identify trends and recommend appropriate solutions to improve performance and drive engagement