Principal Customer Success Manager

8–10 years of experience in Customer Success, Technical Account Management, Account Management, or similar customer-facing roles.

Experience supporting

enterprise SaaS, database, or infrastructure platforms

.

Ability to work with technical stakeholders such as developers, architects, and engineering teams.

Strong communication and relationship management skills.

$145,286

—

$162,771 USD

At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGTBQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply.

Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to our team.

If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you.

Customer Relationship Management

Serve as the primary post-sales point of contact for a portfolio of enterprise and strategic customers.

Build strong relationships with customer stakeholders including engineering leaders, architects, and executives.

Conduct regular business reviews and success planning sessions with customers.

Customer Adoption & Value Realization

Guide customers through onboarding, deployment, and adoption of Couchbase solutions.

The

Principal Customer Success Manager (CSM)

is responsible for managing strategic and enterprise customer relationships to ensure successful adoption, value realization, and long-term retention of Couchbase’s database and data platform solutions. This individual contributor role partners closely with Sales, Support, Product, and Professional Services to help customers deploy and scale Couchbase in mission-critical production environments.

The Principal Customer Success Manager acts as a trusted advisor to technical and executive stakeholders, ensuring customers achieve measurable business outcomes while identifying opportunities for expansion and long-term partnership.

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