Senior Partner Success Manager, Omni

Thrives in the post-sale:

you can hold a conversation about API latency or rate quality without getting lost, and you know when to bring in the SE

you track GBV, booking volume, and health metrics, and you know what it means when the numbers move

Builds trust with external partners quickly:

you’re commercially credible, responsive, and genuinely invested in their success

you advocate for your partners in product conversations and translate their needs into structured requests

Compensation is structured as a base + variable model, with variable tied to GBV performance across your portfolio

This role sits within the Omni function under the VP of Partner Success

You will work in close coordination with the Solutions Engineering team, who own technical implementation; you own the commercial and relationship track

You will not have direct reports at hire, but are expected to contribute to playbook and framework development as the Omni partner base scales

Travel required for partner QBRs, industry events, and periodic on-sites (~15%)

Engine is an equal opportunity employer committed to building a diverse and inclusive team.

Engine’s Omni product gives travel platforms, fintech companies, and technology partners direct access to Engine’s hotel supply through a modern API — enabling them to offer business travel booking natively within their own products.

As Senior Partner Success Manager, Omni, you will own the post-go-live success of Engine’s most strategic Omni partners, from the moment a contract is signed through full activation, performance optimization, and long-term GBV growth.

This is not independently a technical implementation role — Engine’s Solutions Engineering team owns the integration build.

You’ll be the primary relationship owner for a portfolio of T1 and T2 accounts, the first call when something goes wrong, and the person who turns a quiet go-live into a revenue-generating partnership.