Director of Revenue Cycle Management

We are looking for this candidate to possess experience in the healthcare sector, specifically within a Revenue Cycle leadership position at a multi-state provider.  They should have a deep understanding of the claim submission, follow-up, and denial management processes, coupled with experience building processes and a high performing team to execute on them.

8+ years of experience in the healthcare space, preferably in an existing role doing billing and follow-up functions with insurance companies on behalf of providers

4+ years of experience supervising a team of both individual contributors and other managers

Deep expertise of the eligibility and claim submission process, including common pain points that delay reimbursement from payers

Experience building cross functional relationships and driving accountability between groups

Remote work with regular in-person bonding experiences sponsored by the company

Competitive compensation

Holistic perks program (including free therapy, employee wellness, and more)

Excellent health, dental, and vision coverage

401k benefits with employer matching contribution

The chance to build something that changes lives – and that

Develop operational processes that align with revenue cycle management best practices aiming to maximize reimbursement

Lead a team of managers and individual contributors that will own various claim edit, general follow-up, and denial management tasks with various payers

Identify trends in payer behavior and surface them for leadership review

Analyze data and KPIs to determine areas of opportunity and cascade them down to your team

Coordinate with various departments to resolve open issues related to claim reimbursement, including: clinical operations, accounting, credentialing, and member success

Monitor and provide feedback to external RCM technology and staffing vendors

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As the Director, Revenue Cycle Management at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.