Customer Success Manager (Enterprise) (Remote)

Experience managing accounts with complex IT systems

Experience managing accounts with 1000+ employees

Experience in communicating with high level executives in enterprise level accounts and maintaining presence and composure

Familiarity with standard concepts, practices and procedures within the IT Security Field

Experience with Salesforce or other CRM

Experience with Gmail and Google Docs

Forge relationships with new and existing customers, including management and executive stakeholders, and understand their objectives

From a consultative approach, develop a strategy and plan for  achieving customer objectives

Continually assess and identify customer’s SAT program maturity level, and strategize with customer leadership to develop a sustainable security culture

Help the administrator develop and manage a mature security awareness program, based on alignment with executive goals and expectations

Maintain a high level of professionalism in the handling and managing of enterprise accounts

Leverage KnowBe4 assessments such as ASAP for program design and SAPA and SCS to increase the proficiency and security culture of the organization