zoominfo
IT Support Engineer
At a Glance
- Location
- Waltham, Massachusetts, United States
- Work Regime
- onsite
- Experience
- 2–3 years
- Posted
- 2026-07-16T17:43:15-04:00
Key Requirements
Certifications
- ITIL
Benefits & Perks
ive. In addition to comprehensive benefits we offer holistic mind, body and lifest
Requirements
Strong knowledge of Windows and MacOS environments, including Active Directory and Jamf basics
Proficiency in multiple remote support platforms and monitoring tools
Demonstrated ability to train users and create educational materials
Understanding of ITIL principles and service management practices
Strong interpersonal skills for client relationship management
Responsibilities
Handle complex help desk inquiries requiring analysis and adaptation of standard procedures.
Perform advanced troubleshooting for desktop, hardware, and web application issues.
Conduct comprehensive remote support sessions for multi-system technical problems.
Develop and deliver client training on system usage and best practices.
Proactively identify system issues and coordinate appropriate response measures.
Collaborate with other departments on technical projects and initiatives.