AI Advisory Solution Architect

ServiceNow Platform Mastery

Deep technical mastery of ServiceNow's core platform capabilities (data model, flows, integration hub, scripting, UI frameworks, security model, etc.) This foundation enables Solution Architects to design AI Experience solutions that are performant, scalable, and fully leverage the platform's native capabilities rather than working around them.

AI Solution Architects have a deep commitment to continuous learning – staying current with platform releases and emerging features.

Communication & Customer Partnership

The ability to build trusted relationships with customer platform owners, architects, and CTOs—quickly establishing credibility through technical depth and a consultative approach.

This means earning a seat at the table for architectural decisions, shaping technical direction, and becoming a go-to resource customers rely on.

For positions in this location, we offer a base pay of $134,250----$221,550, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

Learn more here

. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

As an AI Solution Architect, you'll define the architectural patterns that let us prove the value of the ServiceNow platform in days rather than weeks, turning technical credibility into deal velocity.

You'll be the trusted technical partner customers rely on to translate ambitious AI visions into solution blueprints and proof of concepts that deliver measurable outcomes.

Purpose: Design and deliver AI Experience architectures, proof of concepts, and solution blueprints to accelerate customer journeys.

AI Solution Architects support design, architecture, and proof of concepts for the AI Experience across the ServiceNow platform (Inclusive of skills and workflows).

Lead architectural design sessions focused on AI Experience and Platform solutions, translating customer requirements into actionable blueprints.

Showcase platform capabilities through technical deep-dive demos that educate customers on architectural possibilities, showcase integration capabilities, and build confidence in the solution's technical foundation.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.