Service Manager

A positive, pitch-right-in attitude and motivation to help every customer find what they need

Ability to plan effectively and stay a step ahead of your shop’s needs

3+ years of bicycle service center experience

A commitment to delivering the best possible experience for every customer

Proactive approach to staying up to date on industry changes and trends

•    Flexible and fun company culture

•    Competitive health care

•    PPO & HDHP medical plan options, Dental insurance, Vision insurance

•    Flexible Spending Accounts (FSA)

•    Free life insurance & optional term life insurance

•    Competitive vacation package

As Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.

You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality.

You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers.

Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop.

You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!