Senior Manager, Box Consulting Strategy and Operations

8+ years of experience in Professional Services Operations, Business Operations, or Strategy roles, including 5+ years in a leadership or people management capacity

Strong strategic thinking and operational acumen, with the ability to design scalable processes and drive measurable impact

Proven experience managing forecasting, planning, and analytics within a high-growth technology or SaaS environment

Deep understanding of consulting or services financials including utilization, margin, revenue recognition (ASC‑606), and project profitability metrics

Deep familiarity with PSA solutions (e.g.

Kantata/Certinia/OpenAir), CRM (Salesforce), and project management tools

Partner with Box Consulting leadership to help set services strategy and operating model, as it ties to company priorities

Drive operational cadences across bookings, delivery, utilization, and revenue, ensuring alignment with company targets

Develop, analyze, and report on key KPIs related to pipeline, bookings, revenue, utilization, staffing, and project performance to support data-driven decision-making

Design and scale operational processes that increase efficiency, visibility, and accountability across project delivery, subcontracting, and capacity planning

Build and scale our Partner Services program with clear tiers, enablement plans, SLAs, and scorecards; implement separate partner P&L tracking and reporting.

Run revenue forecasting and delivery performance management, driving weekly utilization and capacity governance targeting 70–80% billable, and enforcing disciplined month/quarter close practices.