Sr. Product Support Representative

Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.

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The expected salary range for this position is $30.90 - $37.15 an hour. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

Competitive compensation based on your skills, qualifications and experience

Comprehensive medical and dental coverage, retirement benefits

Technical Specialist provides expert-level support for our Commercial and Industrial Water Treatment systems, resolving complex technical issues and guiding customers, partners, and service contractors through troubleshooting, installations, and warranty inquiries.

This role ensures a seamless customer experience by offering timely solutions, interpreting technical documentation, and coordinating service needs.

Manager of Sales and Customer Engagement.

Technical Support for all Commercial/Industrial Water Treatment Products. Must have knowledge of water treatment solutions such as ultraviolet light, ion exchange, filtration, and reverse osmosis

Manage calls or emails regarding part replacements, programming, troubleshooting, and on-site startup for equipment.

Logistics Support for all Commercial/Industrial Products.  This includes calls or emails about freight/weights, shipping questions, order tracking, and lost shipments.

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.