Technical Escalation Lead

of LivePerson Products and Services (Conversational Cloud platform).

troubleshooting SaaS applications

Strong interpersonal, team-building, and customer care skills with an absolute obsession for customer satisfaction and retention.

💰 Financial & Growth

Employee Stock Program (ESPP): Participate in our Employee Stock Participation Program and receive a discount on company shares, allowing you to directly share in LivePerson's success and growth.

Learning & Development: We actively support your professional journey with robust programs for growth and learning development, including allocated stipends, ensuring you reach your full potential.

We are committed to supporting the complete well-being, health, financial security, family, and professional growth of our permanent employees.

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace, and recognized by Gartner as a leader in the Conversational AI space.

As a Technical Escalation Lead (Senior CRC / Supervisor II), you serve as a key operational leader and subject matter expert within the Customer Response team.

In this role, you will drive operational excellence, supervise and mentor specialists, and take full ownership of critical technical escalations and service interruptions during high-stress situations.

Your core mission is to elevate team performance, optimise workflows, and ensure customer satisfaction remains the top priority.

Reporting to the Customer Response Team Manager, this role sits within our Global Services organisation.