Solar Programs, Associate - Consumer Protection (Chicago, IL - US)

Track and update case progress and workflow status in reporting systems.

Validate data entries and correct routine discrepancies to maintain data quality.

A one-page cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting).

Energy Solutions provides an excellent benefits package including medical, dental and vision insurance, other pre-tax contribution plans and an Employee Stock Ownership Plan (ESOP).

At Energy Solutions we believe in the importance of authentic interactions and equitable opportunities.

To ensure the integrity and fairness of our interview process, the use of artificial intelligence (AI) tools (including Generative AI) or other means to generate or assist with responses during interviews is strictly prohibited.

Process and document consumer complaints by following established workflows and recording required case details.

Review and categorize complaints using defined standards to support tracking and prioritization.

Maintain and update case records in program systems and CRMs, ensuring completeness and accuracy.

Identify and troubleshoot missing information and coordinate follow-up requests using established templates.

Communicate and resolve case-related inquiries with consumers and vendors regarding status, documentation needs, and next steps using approved guidance.

Coordinate follow-up actions with stakeholders to support timely case progression.