kion
Technical Account Manager
At a Glance
- Location
- Remote
- Work Regime
- remote
- Posted
- 2026-04-03T15:19:48-04:00
Key Requirements
Required Skills
Domain Knowledge
- Cloud
- Regulatory
Benefits & Perks
ds and budget, Unlimited PTO, and 3% of direct compensatio
Requirements
Relationship-first mindset: you build genuine trust through consistent follow-through, technical credibility, and treating customer problems as your own
Technical fluency in cloud infrastructure: AWS, Azure, GCP, IAM, multi-account governance, compliance frameworks (NIST, CIS, FedRAMP), and cloud cost management concepts
Ability to interpret platform data and metrics to diagnose issues, identify adoption gaps, and drive decision-making
Responsibilities
As a Technical Account Manager at Kion, you are the primary relationship owner and technical advisor for a dedicated portfolio of customers.
Turning Customers into Fans
You will run structured weekly and monthly customer syncs, serve as the connective tissue between customers and Kion's Engineering, Product, and Support teams, and own the full customer lifecycle from post-onboarding through renewal.
Your customers will span enterprise commercial accounts (life sciences, tech, higher education) and government/defense accounts.
Success looks like customers who renew, expand, and advocate for Kion because they trust your technical guidance and feel that you genuinely own their outcomes.