Product Support Engineer

You have strong technical knowledge, and have experience troubleshooting APIs. Bonus points for specific experience with Postman, HTML/CSS, JavaScript, Java, SQL, or PHP. Functional understanding of Magento, SFCC, Adobe Commerce is a plus.

You have experience working directly with merchants in a customer support role.

You have strong verbal and written communication skills, and can clearly communicate complex technical topics in an understandable way to a variety of technical and non-technical audiences.

You aspire to deliver a seamless, high-quality merchant support experience with every merchant interaction.

You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered.

You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.

Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.

Own merchant support cases from creation to final resolution.

Be an internal product advocate, track product processes, and communicate merchant feedback to product and engineering teams.

Collaborate with peers and cross-functional teams, contributing to collective problem-solving and growth.

Act as a subject matter expert by providing guidance, answering complex questions, and ensuring knowledge is properly documented.

Contribute to projects that align with the growth and direction of the Support organization.