Customer Service - KHA - Springfield, OH

Excellent customer focus and skills with proven experience.

Must be able to address multiple issues simultaneously and work well under pressure.

What we offer:

Benefits:

Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!

Vacation:

2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave:

The Customer Service position is responsible for providing industry-leading customer service to our internal customers, consistent with company values and strategy.  The position focuses primarily on inter-company order tracking, order entry, and order status updates.

Enter customer orders into SAP and handle order support activities to ensure customer needs are met completely and in a timely manner.

Gather required information to be able to handle customer requests effectively.

Work with factory personnel to expedite customer orders, facilitate order changes, and ensure on-time shipment.

Inform customers regarding order status while proactively monitoring the order backlog.

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.