Customer Service Specialist

Post-secondary education or 3+ years’ experience in landscaping or manufacturing

1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role

Proven ability to manage customer conflict with positive outcomes

White‑glove, customer-first mindset with strong ownership and follow-through

Technical Requirements

Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc.

Techo-Bloc offers a structured and supportive environment where employees can build long-term careers. We provide competitive compensation and a full range of benefits, including:

Group insurance and RRSP with employer contribution

24/7 telemedicine and Employee Assistance Program

Training and career development opportunities

Performance-based bonuses

Employee recognition programs

The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up.

This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch,

white‑glove experience

Key Responsabilities

Processing and managing customer orders (phone, email, online systems)

Answering product availability questions and proposing alternatives as needed

Salary: $62,500–$72,500 (based on experience)

+ performance bonuses

Schedule

: Monday to Friday | 8:00 AM – 5:00 PM

Techo-Bloc is a North American manufacturer and distributor with 9 production facilities and 15 distribution centers. We design and deliver hardscape products with a strong focus on quality, innovation, and operational excellence. We are a growing organization of 900+ employees built on accountability, teamwork, and continuous improvement. Our environment is fast-paced, structured, and focused on execution. We value people who take ownership, solve problems, and contribute to making processes better every day.