Lead Forward Deployed Engineer (FDE)

Good understanding of backend and frontend technologies (Python, SQL, React.js, MongoDB)

Proven experience in SaaS or AI-driven products with a passion for solving user-facing challenges in fast-paced environments

Demonstrated ability to analyze data, identify patterns, and implement long-term, scalable solutions

Work on one of the fastest-growing AI platforms

High ownership and visibility role

Competitive compensation and equity

Daily Meals: Lunch and Dinner provided

Family Insurance: 3 Lakhs worth of coverage for you and your family

Lead and empower a high-performing team of support professionals handling both technical and non-technical tickets

Build scalable support processes that improve throughput and reduce manual intervention, including automation of repetitive workflows through scripting

Monitor and improve SLAs, response times, and customer satisfaction metrics by introducing data-driven improvements

Collaborate closely with engineering and product teams to identify recurring issues, implement preventive fixes, and enhance product stability

Continuously optimize operational efficiency by leveraging automation, analytics, and best practices to handle increasing ticket volumes effectively

Own the support strategy from tooling and metrics to workflows and knowledge base development