Director, SPM Implementation

Education or background in

Engineering, Commerce, Mathematics, Statistics, or a related analytical field

8–12+ years of relevant experience

, including leadership experience in implementation, consulting, revenue operations, or analytics-driven SaaS environments

Experience with

Sales Incentive Compensation or Sales Performance Management (SPM) platforms

Oversee a

portfolio of complex and enterprise customer relationships

, ensuring successful implementations, renewals, and long-term value realization.

Develop a deep understanding of each client’s

business model, revenue strategy, and sales performance management framework

.

Leadership & Strategy

Define and lead the

implementation strategy and operational framework

for onboarding and scaling customer deployments.

Build, mentor, and lead a

high-performing implementation team

The Customer Operations team partners with new and existing customers to implement and optimize the company’s platform, ensuring clients maximize the revenue-driving potential of their sales compensation programs. The team leads complex implementations, drives operational excellence, and continuously evolves Sales Performance Management (SPM) processes through data-driven insights and scalable platform solutions.

As a

Director of Implementation

, you will lead the strategic direction of implementation and customer onboarding across a portfolio of enterprise customers. You will oversee implementation teams, guide architectural design of customer solutions, and collaborate closely with Product, Engineering, and Revenue teams to ensure the platform evolves in alignment with customer needs and business priorities.

If you’re passionate about

building high-performing teams, driving customer impact through data and technology, and shaping the future of sales operations