Client Success Manager

3-5 years' experience in a customer-facing environment, account management or similar role.

Experience with basic SQL queries

Experienced in compiling, documenting, and communicating client requirements to internal stakeholders.

We focus on high performance and drive toward breakthrough outcomes.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected.

3-5 years' experience in a customer-facing environment, account management or similar role.

Lead recurring client meetings and ensure that all follow-up items are addressed

Effectively interact with clients on regular and ad hoc basis

Build and develop revenue streams within our existing client base

Collaborate with other departments to resolve service delivery issues impacting contractual obligations

Maintain a detailed understanding of how products are configured for clients and understand cross-service system logic and functionality

Serve as primary point of contact for all client communication and oversight; own overall client satisfaction and proactively identify opportunities and work with management to optimize, retain and upsell business

Maintain excellent professional relationships with clients and be actively involved in providing a positive customer service