britive
Customer Success Manager
At a Glance
- Location
- United States
- Work Regime
- remote
- Experience
- 5+ years
- Compensation
- base salary for this role is $120,000 - $150,000 annually. Individual compensa
- Posted
- 2026-03-20T19:47:59-04:00
Key Requirements
Required Skills
Domain Knowledge
- Cybersecurity
- Engineering
- Finance
- Government
- Healthcare
- Insurance
- Medical
- Regulatory
- SaaS
Benefits & Perks
S.) Flexible + Unlimited PTO (U.S.) Career development opp
edical, dental, and vision insurance Paid parental leave benefits 401k (U.S.
Requirements
5+ years of experience in a Customer Success Manager, Technical Account Manager, or enterprise-facing post-sales role, ideally in a B2B SaaS environment.
Demonstrated track record of managing large enterprise accounts with complex, multi-stakeholder environments and multi-phase deployment projects.
Deep understanding of cybersecurity, cloud environments, and identity technologies — including PAM, IAM, IGA, SSO, and RBAC/ABAC models.
Familiarity with cloud platforms (AWS, Azure, GCP) and identity providers such as Okta and Azure AD.
Experience coordinating across multiple internal teams (sales, engineering, product, support) and keeping senior executives informed with crisp, concise communication.
Familiarity with infrastructure tools such as Terraform, Kubernetes, or HashiCorp Vault.
Responsibilities
As a Customer Success Manager at Britive, you will be the strategic anchor for a portfolio of enterprise accounts.
You own the entire post-sale relationship — from initial deployment through long-term expansion — with primary responsibilities of renewals. Your work is equal parts relationship management, project execution, and technical coordination: you run structured onboarding programs, lead monthly technical check-ins, and deliver executive-level Quarterly Business Reviews that clearly demonstrate ROI and identify new opportunities
You will coordinate daily with our Customer Success Engineers, Product Management, Pre-Sales, Sales Architects/Engineers and Account Managers.
You will also keep our VP of Customer Success, CRO, and CEO apprised of account health, risks, and opportunities.
If you love solving complex problems, building deep customer trust, and operating with a bias toward action in a high-growth startup, this role is for you.
About the Company
Britive is the leader in cloud-native Privileged Access Management (PAM), purpose-built to secure access across dynamic, multi-cloud environments. We help the world’s most security-conscious organizations eliminate standing privileges, automate just-in-time access, and maintain continuous compliance — all without slowing down development. We’re a fast-growing, mission-driven company and we’re building the team that will define the next era of cloud security.