springhealth66
Senior Director, Customer Success Strategy
At a Glance
- Location
- New York (Hybrid)
- Experience
- 8+ years
- Compensation
- ry range for this position is $184,000 - $230,000 and is part of a competitive
- Posted
- 2026-03-24T14:12:29-04:00
Key Requirements
Required Skills
Domain Knowledge
- Healthcare
- Legal
- Medical
- SaaS
Requirements
in Customer Success, CS Operations, RevOps, or related GTM functions in B2B SaaS; healthcare experience a plus.
administering or owning Gainsight (or similar CS platform) at scale.
Proven track record designing and rolling out strategic customer health models, lifecycle processes, and executive sponsor/reference programs.
Data‑driven mindset with expertise in CRM/SFDC reporting and BI tools.
Demonstrated ability to lead cross‑functional teams and influence without direct authority.
Radford Global Compensation Database
Responsibilities
Customer Success Strategy & Process Enablement
Design, document, and optimize end‑to‑end CS workflows by maintaining and evolving the customer journey from onboarding, QBRs, renewals, upsells and escalations) to align with Spring Health’s growth objectives.
Drive CS enablement—playbooks, templates, training—to ensure consistency, efficiency, and strategic alignment.
Establish transparent, executive‑ready performance reporting so cross functional teams and leaders always know account status, emerging risks, and next strategic moves.
Gainsight Strategy & Adoption
Serve as product owner and long‑term strategist for Gainsight: roadmap, configuration, data integrity, and integrations.