Infrastructure Support Engineer (Cloud & Systems)

At least 5 years of experience in IT Support and Engineering roles, handling critical systems

Hands-on experience with Amazon Web Services (AWS)

Knowledge of Kubernetes and AWS EKS

Experience with ticketing systems such as Jira Service Management or ServiceNow

Scripting or automation experience using Bash or Python

Basic understanding of networking concepts and protocols, including DNS, VPN, TCP/IP, and Wi-Fi

Handle and respond to employee support requests through corporate communication and ticketing platforms

Support, maintain, and troubleshoot cloud and on-premises infrastructure services, applications, and enterprise platforms

Manage user accounts, access permissions, system configurations, and related administrative tasks

Troubleshoot hardware, software, access, and basic connectivity issues including VPN, Wi-Fi, DNS, and related networking components

Monitor infrastructure health, performance, and availability

Conduct root cause analysis for recurring technical and infrastructure-related issues, and recommend improvements