IT Ops Lead

5+ years of experience in SysAdmin / IT Support / HelpDesk roles;

2+ year of team leadership;

Experience in process building, automation;

Solid understanding of networking (VLANs, IPsec, DNS, etc.);

Strong experience with MacOS, Unix/Linux, and Windows administration;

Hands-on experience with Google Workspace, Jira/Confluence, and Access Control Systems;

Qualified assistance and support for Ukrainian private entrepreneurs;

10 paid sick leave days per year;

20 paid vacation days per year;

Public holidays according to current Ukrainian legislation;

Medical insurance for employees;

Lead daily Help Desk operations and define the long-term strategy for the function, ensuring operational stability, SLA compliance, and service quality;

Maintenance and monitoring of the corporate network equipment, access control systems, and overall network performance;

Overseeing hardware lifecycle: procurement, setup, maintenance, and replacement;

Management and optimization of corporate software licenses;

Supervision of the configuration and support of macOS, Linux, and Windows environments;

Standardization of onboarding/offboarding process;