Customer Experience Coordinator

Experience using campus housing or property management software, preferably StarRez Housing.

Experience providing customer service, customer relationship management, or administrative support.

Experience responding to customer inquiries, resolving concerns, and delivering service in a professional, customer-focused manner.

PS805

Join the Department of Residence team at Iowa State University and play an important role in helping students feel at home on campus.

We are seeking an organized, customer-focused professional to serve as a

Customer Experience Coordinator

(Customer Relations Coordinator III), supporting campus life that impacts thousands of students each year.

This position combines customer service, administrative coordination, problem-solving, and operational support to help students navigate their residential experience.

The role supports housing assignments, applications, contracts, dining information, student inquiries, and departmental processes while serving as a key point of contact for students, families, and campus partners.