Voice of Customer Program Lead

At Justworks, we believe that listening to our customers is one of our greatest strategic advantages.

Voice of Customer (VoC) Program Lead

As the founding leader of our VoC program, you’ll architect the systems, standards, and partnerships needed to scale how we listen to customers across their journey.

CSO, Product, Design, Engineering, Revenue, Support

to ensure that feedback is coordinated, activated, and accountable across the business.

7+ years of experience

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit

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Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at

Orchestration & Infrastructure

Design and implement a centralized approach for collecting, connecting and managing customer feedback data at scale

Streamline and standardize listening posts, surveys, and tools across the customer lifecycle

Own the full feedback loop — from collection to insight to follow-up, operationalizing how we close the loop with customers when feedback leads to change

Build and maintain a centralized dashboard and insights portal, ICP server, and other “ways in” to increase accessibility and usage of VoC insights across the enterprise

Ensure VoC outreach to customers is coordinated and respectful, increases customer obsession, and focuses on collecting data that will be used to inform decisions

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.