Associate Store Leader, Chicago

Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards

Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction

Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams

Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance

Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development

Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability

You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands

You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles

You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members

You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits

You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders