User Research Operations Specialist

in a Research Operations, Design Operations, or a related program management role within a product organization.

A strong understanding of the end-to-end research process and a passion for creating systems that empower non-researchers (like PMs and Designers) to conduct high-quality work.

Hands-On Tool & Analytic Systems Expertise:

You have direct experience managing key research tools, such as participant management platforms, survey tools, and research repositories.

You're also comfortable working with user data at scale to produce targeted samples based on stakeholder needs (Google Sheets, PowerBI, SQL, Heap, Databricks, Fullstory, etc.).

Experience working with or supporting user research via AI-powered features.

The base pay range for this position is $143,000 - $159,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive.  Our collaborative, energetic culture is grounded in our

Compass Entrepreneurship Principles

Provide Hands-On Study Support:

Act as the first point of contact for PMs and Designers, guiding them through the operational lifecycle of a study from triage and planning to participant recruitment, scheduling, and incentive management.

Proactively identify bottlenecks in our current research workflows and design durable, scalable solutions.

Manage Tooling and Vendor Relationships:

Administer aspects of our suite of research tools, manage seat allocation, and serve as a key contact for our vendor partners to ensure we are maximizing the value of our investments (UserInterviews, Qualtrics, Dovetail, Figma, etc.)

Manage and improve our research repository, ensuring insights are discoverable and accessible.