Customer Success Director, Retail Vertical (US Remote)

7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience.

Proficiency with MS Office applications including Word, PowerPoint, and Excel.

Strong oral and written communication, and interpersonal skills.

Outstanding multi-tasking and time-management abilities.

Excellent organizational, analytical, problem analysis and problem-solving skills

Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity

Ability to work remotely with occasional business travel.

Medical, Vision, Dental, and supplementary benefit plans

401k with an employer match, and an Employee Stock Purchase Plan (ESPP)

Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays

Access to tech and growth opportunities, and leaders who want you to succeed!

What Are You Waiting For? Apply Today!

Our

Customer Success Director

is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Retail Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained.

While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States.

Program Management