Cloud Support Expert

Qualifications we’re looking for.

Experience:

3+ years of experience in a customer support role, preferably in a SaaS environment.

Proven experience troubleshooting technical issues in a SaaS platform.

Technical Skills:

Strong understanding of SaaS products, cloud technologies, and web-based applications.

All your information will be kept confidential according to EEO guidelines.

We build. We create impact.

As a Cloud Support Expert, you will be responsible for providing technical support and guidance to our customers. This role involves troubleshooting issues, providing timely resolutions, and ensuring customer satisfaction. The ideal candidate will have a deep understanding of SaaS products, excellent problem-solving skills, and the ability to communicate complex technical concepts to non-technical users.

Our teams build and maintain our SaaS application, which manages more than 100 million IoT devices, in more than 25.000 stores in 24/7. We are processing more than 200 million of data change every day. Our target for 2027 is to manage 1 billion IoT devices. Reporting directly to the Cloud Support Manager, you’ll have the following missions:

Customer Support and Technical Troubleshooting

Troubleshoot and resolve customer issues related to the SaaS platform.

Provide status, feedback and reports to customers.

Cloud Support Expert

Are you ready to develop the future of retail?

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

VusionGroup  is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.