neuraflash
Salesforce Solution Architect, Service Cloud Voice
At a Glance
- Location
- United States
- Work Regime
- remote
- Experience
- 5+ years
- Compensation
- alifornia Annual Salary Range $94,400 - $266,300 USD Cleveland Annual Salary R
- Posted
- 2026-05-12T10:24:07-04:00
Key Requirements
Required Skills
Requirements
3+ years of experience with Salesforce in a development or configuration capacity
Understanding of customer service and contact center operations with experience solving Complex Use Cases
Solid understanding of Salesforce Platform and its architecture
Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture
Responsibilities
Facilitate business process reviews to identify customer requirements and processes
Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development
Configure Salesforce Service Cloud Voice and Amazon Connect solutions
Develop technical requirements and specifications for customers and the technical delivery team
Drive best practice contact center design into each and every aspect of solution delivery
Effectively manage aspects of projects and customer communications