Enterprise Customer Success Manager

4+ years in a customer-facing role owning account health, executive relationships, or expansion strategy.

Direct experience with core accounting workflows, such as invoice processing, T&E tracking, budgeting, accounts payable, ERP systems (e.g., NetSuite, QuickBooks), or spend management tools.

Experience managing complex, global enterprise accounts (10,000+ employees), with the ability to navigate nuanced org structures and build durable partnerships.

Strong business acumen with a finance-first mindset and comfortable speaking the language of CFOs, Controllers, and FP&A teams.

Ability to synthesize product usage data into strategic recommendations

that drive tangible customer outcomes.

The expected OTE range for this role is $117,600 - $147,00 CAD. The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance.  Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a

brex.com

domain. Any outreach claiming to be from Brex via other sources should be ignored.

As an Enterprise Customer Success Manager, you will serve as a financial technology advisor to Brex’s largest customers by partnering with CFOs, Controllers, and finance ops teams to ensure they unlock the full value of Brex’s solutions.

You’ll create and execute on account strategies tailored to each customer’s business goals, delivering high-impact outcomes across their financial stack.

You will own the full lifecycle of success, from onboarding to renewal by leveraging product usage insights, stakeholder engagement, and cross-functional collaboration to drive product adoption, minimize churn, and grow account value.

Develop and own strategic account plans to drive retention, expansion, and adoption across your portfolio of enterprise customers.

Act as a trusted advisor to finance stakeholders by providing guidance on best practices across spend management, credit policy, reconciliation workflows, and financial reporting automation.

Build multi-threaded relationships across functional areas (Finance, Procurement, AP, IT, and Security) to increase platform stickiness and customer engagement.