IT Service Desk Technician (L1) – Warehouse Operations

One+ year of IT support experience.

Basic knowledge of Windows OS, computer hardware, printers, and handheld devices.

Familiar with basic networking concepts and troubleshooting.

Experience supporting Zebra or Honeywell handheld devices.

Experience with label printing systems.

Basic knowledge of Intune or MDM tools.

Install and configure Windows operating systems, office software, and standard applications.

Support desktops, laptops, monitors, printers, scanners, and peripherals.

Troubleshoot basic hardware, software, and connectivity issues.

Support barcode scanners, PDA devices, handheld terminals, and label printers.

Handle printer maintenance, paper jams, toner replacement, and label printing issues.

Configure basic network settings including IP, Wi-Fi, and printer connectivity.